Unfortunately, our case workers in the BAföG office are currently barely keeping up with the work due to the high volume of applications. Some applications are taking much longer to process than usual. We apologise for this.
In order to speed up the processing time, we have to temporarily restrict our telephone consultation hours. From now on, you can only reach your case worker on Tuesdays from 9.00 a.m. to 11.00 a.m. and on Wednesdays from 1:30 p.m. to 3:30 p.m.
For general information, you can still use the telephone hotline of the InfoPoint (07121 / 68088-0) or the free hotline of the Federal Government. The hotline can be reached at 0800-223 63 41 from Monday to Thursday from 8.00 a.m. to 6.00 p.m. and on Fridays from 8.00 a.m. to 4.30 p.m.
Thank you for your understanding!